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Home > Faq

  • Do the prices include delivery & setup?
    Enchanted Wonders will deliver, set-up and take down all equipment.
  • How long is your rental?
    Our daily rentals are for 8 hours. We will guarantee at least 8 hours of rental time.
  • What type of location is required for inflatable slides & bounce houses?
    A grassy area is preferred to set up inflatable equipment. All inflatables are anchored in the ground. Please be sure area is clean of debris and animal waste. Stakes go into the ground approx. 12 inches. Equipment can be set-up on concrete. Please advise us if you prefer equipment to be set-up on concrete so we are prepared when we deliver.
  • Do I have to sign a contract or waiver?
    A waiver must be signed before any equipment is set-up. Adult supervision is mandatory while equipment is in use.
  • Is a deposit required to reserve a date?
    A $100 deposit is required upon reservation. Complete payment will be collected upon set-up.
  • What forms of payments are offered?
    We accept all major credit cards, cash, and checks. Please note credit card payments are subject to a 3% processing fee.
  • Cancellation policy not due to inclement weather?
    We understand change of plans can arise. We ask that you please give us at least 48 hours of notice. There is a $100 cancellation fee for cancellations made less than 48 hours from your scheduled event.
  • Inclement weather policy?
    Unforeseen weather happens. We will work with you if you need to delay or postpone your special day due to inclement weather. We will gladly try to accommodate rescheduling requests. Alternatively, we also offer a rain check valid for 1 year from the initial scheduled date. Please be advised all previously booked dates will take priority over rain checks, so it’s not guaranteed that equipment is available for substitute date. If a rain check in not a viable option we would be happy to offer you a full refund.
  • What are the rules of use?
  • Can I move the unit after setup?
    After the unit is set-up by Enchanted Wonders it is not to be moved under any circumstances.
  • Damaged equipment prior to pick up?
    Excessive mess inside the inflatable such as food, gum, silly string or any other products that do not wipe off easily will result in a $85 cleaning fee. You are not responsible for normal wear and tear on our units. Seams may develop tears in high traffic areas over a period of time. If this happens please alert us at once so we can remedy the situation. If however, damage occurs due to failure to follow our safety rules or negligence (i.e. not turning off the blower in high winds) you will be responsible for all damages up to and including replacement of the unit/blower etc which can cost thousands of dollars. We don't want you or us to be in that situation which is why we have you sign and initial on all of our safety rules so that you can be the trained operator.
  • Are you insured?
    We are insured through a national agency that specializes in the inflatable amusement industry. A Certificate of Liability Insurance is available upon request
  • What are the requirements for power and/or water?
    A power outlet will need to be available. We supply a 50 foot extension cord. Also, water supply must be available for use with wet slides. Some units require two outlets to operate two blowers. Any water equipment will require the customers water hose to reach the inflatable unit to attach to the inflatables sprinkler/ water attachment.
  • Do we have to keep the inflatable plugged in the entire rental time?
    Yes. A blower keeps air in the jump unit the entire time. Once unplugged they deflate. That's why we require an outlet within 50 feet of the unit or a generator. Longer cords can pop your circuit breaker so we bring our own heavy duty cords. You may turn off the blower when you are finished using the unit.
  • What about parks? Do parks have electricity?
    We love setting up at parks but most parks do NOT have electricity. If you want to set up at a park, you must rent a generator. We rent generators at a reasonable cost. Also, parks are first come, first serve so get your spot early in the day. Some picnic shelters have power. Please confirm this before renting. All permits must be obtained by the renter if necessary.
  • What is included in the concession rentals?
    Cotton candy, popcorn, and snow cone machines will come with supplies to serve 30 people. *** note Ice for snow cone machine to be provided by renter. If you have any other questions, please feel free to call us any time at: (703) 278-2843
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